Zplus Drive Privacy Policy

Effective Date: 22 September 2026
Last Updated: 22 September 2026

1. Introduction

Zplus Drive Ltd trading as ZplusDrive (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our website, contact us, book driving lessons or use any of our services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Business Name: Zplus Drive Ltd trading as ZplusDrive

Company Registration Number: To be added once incorporated.

ICO Registration Number: To be added once registration is confirmed.

Email: info@zplusdrive.co.uk

Telephone: 0330 057 0424

Website: www.zplusdrive.co.uk

Registered Office: 20 Wenlock Road, London, England, N1 7GU

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.

3. Personal Data We Collect

Depending on the services you use, we may collect:

Identity Information

• Full name
• Driving licence details (where required)

Contact Information

• Mobile telephone number
• Email address
• Home address (where required)

Lesson Information

• Driving lesson history
• Instructor notes
• Progress records
• Mock test results
• Lesson attendance
• Driving test booking information

Financial Information

• Payment records
• Invoice details
• Refund information

We do not intentionally collect special category personal data unless required by law or voluntarily provided by you where reasonable adjustments are requested.

4. How We Collect Your Data

We may collect your personal data when:

• You book driving lessons.
• You complete an enquiry or booking form on our website.
• You contact us by telephone, email, WhatsApp or SMS.
• You communicate with one of our instructors.
• We arrange theory or practical driving tests on your behalf with your authority.
• You make payments for our services.
• You visit our website.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data under one or more of the following lawful bases:

Performance of a Contract

We process your personal data to:

• Arrange driving lessons.
• Allocate instructors.
• Schedule appointments.
• Book driving tests where authorised.
• Process payments.
• Deliver the services you have requested.

Legal Obligation

We process certain information to comply with legal obligations, including:

• HMRC record-keeping requirements.
• Insurance obligations.
• Road traffic legislation.
• DVSA requirements where applicable.

Legitimate Interests

We may process your personal data where it is necessary for our legitimate business interests, including:

• Improving our services.
• Maintaining business records.
• Preventing fraud.
• Resolving complaints.
• Protecting students, instructors and company property.
• Managing legal claims.

Consent

Where required, we will ask for your consent before sending marketing communications or placing non-essential cookies on your device. You may withdraw your consent at any time.

6. How We Use Your Information

Your personal data may be used to:

• Schedule and manage driving lessons.
• Allocate instructors.
• Respond to enquiries.
• Manage online bookings.
• Contact you regarding appointments.
• Monitor your learning progress.
• Maintain lesson records.
• Book theory or practical driving tests where authorised by you.
• Process payments.
• Issue invoices and receipts.
• Improve customer service.
• Meet our legal and regulatory obligations.

We will only process your personal data where we have a lawful basis to do so.

7. Sharing Your Information

We only share personal data where necessary to provide our services, comply with legal obligations, protect our legitimate business interests or where you have authorised us to do so.

We never sell or rent your personal data.

Your information may be shared with:

• DVSA (where we book driving tests on your behalf).
• Payment service providers.
• Accountants and professional advisers.
• Insurance providers.
• Government or regulatory authorities where required by law.
• IT and cloud service providers who support our business systems.

All third parties processing personal data on our behalf are required to implement appropriate security measures and comply with applicable data protection laws.

8. International Data Transfers

Some of our trusted service providers may process or store personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including UK adequacy regulations, the UK International Data Transfer Agreement (IDTA), or other lawful transfer mechanisms.

9. Data Security

We take appropriate technical and organisational measures to safeguard your personal data, including:

• Password-protected systems.
• Secure cloud storage.
• Restricted access to authorised personnel only.
• Encrypted communications where appropriate.
• Regular software updates.
• Secure disposal of records.

Although no system can guarantee absolute security, we continually review and improve our security measures.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Typical retention periods include:

• Student records – up to six years after your final lesson.
• Financial records – six years in accordance with HMRC requirements.
• Business correspondence – as long as reasonably necessary.

Where necessary, personal data may be retained for longer to establish, exercise or defend legal claims or where required by law.

When personal data is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Restrict processing.
• Object to processing in certain circumstances.
• Request transfer of your personal data (data portability).
• Withdraw consent where processing relies on your consent.

We will normally respond to requests within one month.

12. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

We may use Google Analytics or similar analytics services to understand how visitors use our website. These services collect information such as pages visited, browser type, device information and general geographic location. This information is used only to improve our website and services.

Where required by law, non-essential cookies and analytics will only be used after you have provided your consent.

Please refer to our Cookie Policy for further information.

13. Automated Decision-Making

Zplus Drive Ltd does not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

All decisions relating to driving lessons, bookings and customer services are made by our staff or instructors.

14. Vehicle Dashcams

Some training vehicles may be fitted with forward-facing or dual-facing dash cameras for safety and security purposes.

Dashcam recordings may be used to:

• Investigate accidents or incidents.
• Assist with insurance claims.
• Protect students and instructors.
• Prevent fraud.
• Comply with legal obligations where required.

Dashcam footage will only be retained for as long as reasonably necessary and access will be restricted to authorised personnel.

15. Third-Party Service Providers

To help us operate efficiently, we may use trusted third-party providers for services such as:

• Website hosting.
• Email services.
• Cloud storage.
• Payment processing.
• Online lesson bookings.
• Business productivity software.
• Customer communications.

These providers process personal data only on our instructions and are contractually required to keep your information secure and confidential.

16. Marketing Communications

With your consent where required, we may send you information about:

• Driving lessons.
•  
• New services.
• Important business updates.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our communications.

17. Children’s Privacy

Students under the age of 18 may use our services with the knowledge or involvement of a parent or guardian where appropriate.

We do not knowingly collect unnecessary personal data from children.

18. Complaints

If you believe we have not handled your personal data correctly, please contact us first so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation or our business operations.

The latest version will always be published on our website.

Contact Us

Zplus Drive Ltd trading as ZplusDrive

Company Registration Number: To be added once incorporated.

ICO Registration Number: To be added once registration is confirmed.

Email: info@zplusdrive.co.uk

Telephone: 0330 057 0424

Website: www.zplusdrive.co.uk

Registered Office: 20 Wenlock Road, London, England, N1 7GU